ACCPA's 2023-2024 Annual Report
“As the aged care services sector in Australia turns a pivotal corner, this poses both challenges and opportunities for our members.
In the face of ongoing legislative reform and in an environment of shifting community expectations, it is vital we remain united and speak with one voice.”
Dr Graeme L Blackman AO FTSE FAICD
Chairman, Aged & Community Care Providers Association
2024 Year in Review
The 2024 Year in Review infographic offers a comprehensive overview of activities and accomplishments within the sector and under the advocacy of ACCPA’s efforts.
ACCPA proudly represents 1,086 members across Australia, encompassing residential, home, and community care, as well as seniors housing and retirement living. We have an impressive net promoter score of +44, reflecting high member satisfaction and a strong endorsement from our community.
Additionally, the majority of members feel they are maximising their membership benefits. Our reach includes three in four aged care providers and 60 per cent of retirement communities nationwide — a +10 point increase from Q2 2023.
ACCPA actively supports its members with over 11,360 interactions across various services.
We’ve actioned 5,428 member support requests, engaged in 4,726 state-based interactions, and addressed 2,091 employment relations matters, ensuring comprehensive and responsive assistance for our community.
ACCPA’s education and training initiatives have provided thousands of participants from both member and non-member organisations with access to a wide range of professional development courses, including specialised programs like the Home Care Workforce Support Program and the Nursing Transition to Practice Program.
Our CHSP Advisory Hub and numerous workshops further support workforce development across aged care.
In our commitment to quality improvement, we’ve expanded our resources, with new tools available in our Governance Portal and an updated Innovation Strategy, alongside partnerships aimed at enhancing workforce skills and promoting industry innovation.
ACCPA’s partnerships and stakeholder engagement are thriving, with strong associate partner retention, broad representation across industries, and robust sponsor support at major events, including our largest National Conference to date.
ACCPA's 2022-2023 Annual Review
“In our first full year of operation, we have embodied a singular, strong voice to fight for the rights of our members with the aim of building a sector we can all be proud of, while improving the lives of our cherished older Australians.”
Dr Graeme L Blackman AO FTSE FAICD
Chairman, Aged & Community Care Providers Association
2023 Snapshot
2023 Year in review infographic
ACCPA’s 2023 Year in Review offers a comprehensive overview of activities and accomplishments within the sector and under the advocacy of ACCPA’s efforts.
ACCPA June 2022
Take a look back at our beginnings, with the ACCPA Online Sector Briefing webinar hosted by Dr Graeme Blackman (Chair) and Interim CEO Paul Sadler.
