Complaints Investigation
Workshop overview: This workshop offers a process for complaints investigation and resolution. Case studies will be used to demonstrate a best practice approach with references
Workshop overview: This workshop offers a process for complaints investigation and resolution. Case studies will be used to demonstrate a best practice approach with references
Workshop overview: Customer service is any action that helps customers with their problems, questions, and needs. It is usually a reactive and single touchpoint between
Webinar Overview: This national Sector Support & Development (SSD) webinar is a monthly event to update Commonwealth Home Support (CHSP) service providers on transitioning to
Workshop overview: Interpreting legislation can be challenging, as guidelines require providers to make informed decisions for a personal-centred approach to care provision of older people.
Webinar Overview: The Albanese Government recently announced a new labour agreement option for aged care providers to bring overseas workers into Australia which is the
Webinar Overview: This national Sector Support & Development (SSD) webinar is an opportunity to discuss conversations with, and the expectations of, older people using CHSP
Webinar Overview: This national Sector Support & Development (SSD) free webinar will update Commonwealth Home Support (CHSP) service providers on the Fair Work Value Case
Webinar Overview: This national Sector Support & Development (SSD) Forum will update Commonwealth Home Support (CHSP) service providers on what is happening in the reform
Workshop overview: Care management is a mandatory service for clients receiving government subsidised home care services, but what is expected to be delivered? The new
20% discount
Webinar Overview: We will discuss: Why IPC response (and IPC Leads) in RACF is important in current context Key challenges for IPC Leads leading IPC
ACCPA acknowledges the Traditional Owners of Country throughout Australia and recognises their continuing connection to land, sea, waters and community. We pay our respects to Aboriginal and Torres Strait Islander cultures, and to Elders past and present.