Complaints Investigation
Workshop overview: This workshop offers a process for complaints investigation and resolution. Case studies will be used to demonstrate a best practice approach with references
Workshop overview: This workshop offers a process for complaints investigation and resolution. Case studies will be used to demonstrate a best practice approach with references
Workshop overview: Customer service is any action that helps customers with their problems, questions, and needs. It is usually a reactive and single touchpoint between
Workshop overview: Humans are hardwired to connect with one another, and this connection affects our health. Research shows that when older people lack social connections
20% discount
Workshop overview: Embedding a Peer Support Culture is designed to empower staff who are assigned a peer support role, often known as a ‘buddy’. The
Workshop overview: This interactive workshop is designed to support the aged care workforce delivering Commonwealth Home Support Program services and delivering care in home and
Workshop overview: This 2.5 hr interactive workshop has been developed to support both existing Registered Nurses (RN) and Endorsed Enrolled Nurses (EEN) within aged care
Workshop overview: Being an employer of choice is more than just adopting the latest attraction, recruitment and retention strategies. It’s about investing in people in
Workshop overview: Applying ‘dignity of risk’ principles to the provision of care for older Australians, is essential in the delivery of person centred care. Defined
The ACCPA National Conference is the largest age services event in Australia. It is the place where leading edge thinkers, industry experts and providers meet
Webinar overview: This 1.5 hour webinar is designed to support the frontline aged care workforce delivering care in both residential and home and community settings.
ACCPA acknowledges the Traditional Owners of Country throughout Australia and recognises their continuing connection to land, sea, waters and community. We pay our respects to Aboriginal and Torres Strait Islander cultures, and to Elders past and present.