Enhancing Customer Service in Retirement Living
Workshop overview: Interactions with residents don’t have to be daunting – imagine confidently turning even those more challenging conversations into opportunities for connection and exceptional
Workshop overview: Interactions with residents don’t have to be daunting – imagine confidently turning even those more challenging conversations into opportunities for connection and exceptional
Workshop overview: Are you concerned about the increasing pace and cost of staff turnover? Is it taking longer than ever to fill vacant roles? Is
Workshop overview: The widespread challenges posed by workforce shortages are undeniable. While there is no ‘quick fix’ a simple and effective step-by-step approach will assist
20% discount
Discover the future of aged care by joining us at the highly anticipated ACCPA National Conference 2024! This exceptional event is a must-attend for all
Aged Care Industry Information Technology Council (ACIITC) is happy to announce the Innovation and Technology Across Care (ITAC) Conference is back in March 2024. The conference will
Discover the future of aged care by joining us at the highly anticipated ACCPA National Conference 2023! This exceptional event is a must-attend for all
Workshop overview: Customer service is any action that helps customers with their problems, questions, and needs. It is usually a reactive and single touchpoint between
Webinar overview: Generational labels like ‘Boomers’, ‘Millennials’ or ‘Gen Z’ oversimplify people’s experiences and values. They ignore the individual differences and diverse backgrounds within each
ACCPA acknowledges the Traditional Owners of Country throughout Australia and recognises their continuing connection to land, sea, waters and community. We pay our respects to Aboriginal and Torres Strait Islander cultures, and to Elders past and present.