Workshop overview:
A home care manager’s role is a complex blend of establishing and maintaining meaningful relationships with internal and external stakeholders, implementing home care package preferences within guidelines, conducting assessments and reviews and visiting clients in their homes. All these activities support older people receiving care to remain empowered to live the life that they choose.
With all eyes on ‘home care’ reform, this intensive jam-packed 4 X 30-minute bootcamp is co-designed by feedback received by ACCPA Members Services, Home Care specialist advisors and facilitation experts in their field.
Learn ‘just in time’ practical skills that you can apply immediately in your work role as a home care manager.
Who should attend:
This bootcamp series is ideal for home care managers
The complete home care managers bootcamp includes:
- Session 1: 8 October 2024 – Transitioning to leadership
- Session 2: 10 October 2024 – Communicate with confidence
- Session 3: 15 October 2024 – Better outcomes for your home care visits
- Session 4: 17 October 2024 – Clinical care for non-clinical managers
Attend the complete 4-session bootcamp, or pick individual sessions of interest.
Session 1: 8 October 2024 – Transitioning to leadership
Feeling a bit overwhelmed in your new management role? Whether you’re now leading a team of former colleagues or just starting out as a manager, this session provides practical tips and tools to help you navigate your new responsibilities with confidence. Learn how to communicate well, set clear goals and expectations, and reframe the way you engage with your team as you transition from mate to manager.
Learning Outcomes:
- Manage ‘Imposter Syndrome’
- Implement new expectations
- Foster trust in your new role as leader
Facilitated by Bruce Williams
Session 2: 10 October 2024 – Communicate with confidence
Ready to boost your communication skills? This session is ideal for managers who want to connect better with their teams and their clients. We’ll cover some quick and easy ways to frame tough conversations, really listen to what people are saying, and respond with empathy and understanding. You’ll also learn how to use positive language and keep your cool, even when things get stressful.
Learning Outcomes:
- Prepare for any kind of conversation
- Engage people with active listening
- Use positive language for better feedback, goal setting & problem-solving
Facilitated by Bruce Williams
Session 3: 15 October 2024 – Better outcomes for your home care visit
Visiting older people in their homes to review the delivery and benefits of home care packages is an important component of the managers role.
This may leave them vulnerable to the unexpected. It is essential that managers can maximise the time spent in the home, minimise personal risk and meeting the needs of the older person and the provider.
Learning Outcomes:
- Build rapport quickly
- Gather and document essential information using curious questions
- Assess personal risk and respond effectively.
Facilitated by Bernadette Durrell
Session 4: 17 October 2024 – Clinical care for non clinical managers
Build greater confidence in caring for clients and coordinating their services as conditions change or their health declines. This workshop will enhance your understanding of the normal scope of your client’s condition and help you to observe signs of deterioration and know when to report them and refer on to a clinician. You will learn to better recognise the clinical risks associated with conditions such as diabetes, parkinson’s and dehydration and the impact that may have on the services you are delivering.
Learning Outcomes:
- Develop the ability to accurately assess and understand the normal scope of various conditions
- Learn to identify early signs of deterioration in clients with common conditions ensuring timely reporting and intervention
- Improve overall client outcomes and safety.
- Understand your scope of practice as a non clinician
Facilitated by Jane Floyd
About the facilitators:
Bruce Williams loves to help people understand how other people tick so they can work together with less stress and more “yes!” With a focus on leadership, communication and team dynamics, Bruce has been delivering adult education, coaching and professional development programs for over 4 decades. He is an accomplished speaker and facilitator with an engaging and humorous presentation style.
In addition to managing his own business, Bruce is Judging Chair for the Sunshine Coast Business Awards and a part-time academic with the University of the Sunshine Coast. He is founder and spokesperson for the USC Starfish Program raising funds to support low SES students in higher education. Bruce also mentors young entrepreneurs in The DeLorean Project and Generation Innovation.
Bernadette Durrell has direct industry experience, including being a Village Manager of 145-unit village. She has held training and lecturing roles with Alzheimer’s Australia and TAFE delivering the Diploma of Nursing and Certificate IV in Preparation for Nursing], worked as a Regional Manager for Silver Chain [WA], a Director of Nursing and holds a Bachelor of Science [Nursing] and Masters of Business Leadership. She has mentored nursing and radiography students for Curtin University [Perth] and is a Credentialled Practitioner of Coaching and member of the International Coaching Federation.
Jane Floyd is based in Sydney and holds post graduate qualifications in commerce, marketing, management, public relations, communication management and government administration. Jane is a qualified internal auditor with more than 20 years’ experience in health, home and community care. Jane is an experienced non-executive director on health and aged care boards.
Jane provides specialist advice and consultation services to home and community care providers on a range of business needs. These include organisational and clinical governance, customer experience reviews, change management, quality performance reviews, training and development, risk and compliance, strategic planning, business performance and assisting providers respond to non-compliance audits and sanctions.
Leading the way in home care limited offer: Enjoy a 20% discount on all member and non-member tickets of select home care training products scheduled prior to the ACCPA National Conference 2024 on 23-25 October 2024. Access the 20% discount by applying the code HOMECARE when registering.
For the complete bootcamp (4 sessions):
Dates: 8, 10, 15 and 17 October 2024
Time: 1.30pm-2pm AEDT
Cost:
ACCPA Member: $300 (GST inc)
Non Member: $462 (GST inc)
For individual sessions:
Dates: Pick and choose from:
8 October – Transitioning to leadership
10 October – Communicate with confidence
15 October – Home visits
17 October – Clinical care for non clinical managers
Time: 1.30pm-2pm AEDT
Cost:
ACCPA Member: $79 (GST inc) each
Non Member: $120 (GST inc) each
Booking Terms & Conditions
Privacy
Aged and Community Care Providers Association (ACCPA) is committed to respecting the privacy of its customers and stakeholders and adheres to the Australian Privacy Principles as set out in the Privacy Act 1988 (Cth) and the Privacy Amendment (Private Sector) Act 2000 (Privacy Act). The Australian Privacy Principles govern the way in which we collect, use, disclose, store, secure, and dispose of your Personal Information.
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Cancellations, Refunds, Substitutions and Transfers:
ACCPA’s Learning and Professional Development (L&PD) products are delivered subject to sufficient registrations, as stipulated by available tickets against each event, and tickets can be purchased directly from the What’s On page.
Training session viability of each advertised session is assessed one week prior to the scheduled date of delivery, when a decision is made regarding continuation or cancellation. When a training session is cancelled due to insufficient numbers or circumstances outside of the control of ACCPA, a full refund will be paid, directly to the customer who has made the initial purchase.
A full refund is also available if a participant withdraws from a training session, 5 or more days prior to the session being delivered, on the condition, that the customer has contacted , to inform regarding their intention to withdraw. No refunds or transfers will be considered without notification prior to the commencement of a training session. Late notifications will be considered on a case-by-case basis.
An organisation may choose to substitute a participant of a previously paid session, by emailing , 24 hours prior to the commencement of the training session. Full details of the substituted participant must be provided.
It is a condition of registration that participants pay full payment at the time of booking via credit card or by invoicing by prior arrangement.
All payments must be finalised prior to commencement. Registrants who have outstanding payments will not be able to participate. Upon registration, a Tax Invoice will be emailed to the person making the booking.
