In the bustling world of hospitality and training, Jo Garrett thrived for over two decades, honing her skills and gaining invaluable experience in customer service management, recipient of You are ACE! Nomination.
However, life took a profound turn when she found herself navigating the labyrinth of the aged care system while caring for her ageing parents. This pivotal moment ignited a flame within Jo, propelling her towards a new calling – one of compassion and care.
With unwavering determination, Jo embarked on a bold career change, transitioning from the familiar corridors of hospitality to the heartwarming world of community care. Her journey symbolises resilience and a deep-seated commitment to making a positive impact in the lives of others.
Stepping into the community care industry at Just Better Care – Mid North Coast, Jo brought with her a wealth of experience and a profound eagerness to learn. Her adaptability became a cornerstone as she seamlessly transitioned into her new role, swiftly evolving into a community care subject matter expert.
Drawing from her background in hospitality and training, Jo became a beacon of support for clients, offering accurate information and facilitating essential referrals. Her dedication to exceeding expectations ensured the precise and compassionate fulfillment of clients' needs, establishing Just Better Care Mid North Coast as a trusted source of knowledge, benefiting the local community. .
"Jo Garrett's unwavering dedication, empathetic approach, and steadfast commitment position her as an exemplary brand ambassador for Just Better Care," remarked a work colleague from the organisation. Through her actions, Jo epitomises the Just Better Care mission to deliver exceptional quality support in the home and community.
Her embodiment of empathy became the cornerstone of her interactions, fostering trust and comfort among stakeholders. Beyond immediate solutions, Jo proactively connected clients with vital resources, showcasing her commitment to comprehensive assistance and advocacy.
Community engagement lies at the heart of Jo's professional ethos, seamlessly aligning with Just Better Care's mission. Whether extending a warm welcome in person or offering a friendly voice over the phone, Jo personifies the organisation's dedication to forging enduring relationships within the community.
Her personal touch, extending beyond immediate care needs, illustrates the commitment of all Just Better Care offices to make a lasting difference in people’s lives. Beyond her day-to-day duties, Jo mentors other office team members on the benefits of consistent quality support and best practices in customer service.
As Jo continues to illuminate the path with her unwavering commitment and genuine passion, her story serves as a beacon of hope and inspiration. Jo has since received a You Are ACE! nomination in the Rising Star category for the positive impact she has made.
If you are interested in a role in aged care visit the ACCPA Workforce hub.
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If you’re experiencing something exceptional, spare a few moments to nominate an individual, a team, or the entire organisation and acknowledge them with a ‘You are ACE!’
The Grinch might have stolen Christmas and even a computer, but he’s also won national recognition in the ACCPA You are Ace! campaign for a Tasmanian aged care May Shaw Health Centre team in Swansea thanks to a viral video, amassing 19,000 views.
ACCPA acknowledges the Traditional Owners of Country throughout Australia and recognises their continuing connection to land, sea, waters and community. We pay our respects to Aboriginal and Torres Strait Islander cultures, and to Elders past and present.
