Quality and Compliance

Tools to support compliance and guide good practice

Why invest resources in monitoring and implementing the aged care reform agenda when ACCPA can do it for you? Let ACCPA monitor these reforms plus other regulatory and practice changes and translate them into guidance resources and monitoring tools so you can focus on delivering quality care outcomes for older Australians.

Offering you a choice of two platforms

Complying with these reforms is vital to the success of service delivery. As such, ACCPA has endorsed two reliable, robust and effective quality systems developed and operated in partnership with respected industry experts, to provide you confidence to meet and exceed the requirements:

Each platform has a different focus and you can subscribe to one or both to support service delivery standards, compliance, reporting, risk management and continuous improvement.

For a free demonstration phone 1300 222 721 or email ">

"We use ACCPA to support our compliance management activities and highly recommend it. Having access to resources developed by industry experts not only saves time but gives us confidence we are able to meet all the requirements. With the amount of reform underway in aged care, this is particularly beneficial."
Kath Lawriee, Southport Lodge
ACCPA Safety and Quality Management System – an operational tool that drives consistent practice and manages risk through:ACCPA Quality Portal – focuses on supporting providers to improve governance and achieve and maintain accreditation through:
Policy and process templates plus related documents guiding operational practices with suites specifically for residential care, home care, retirement living and disability servicesAssessment modules covering all the leading Australian health and human service standards including Aged Care, Retirement Living and Disability.
Capacity to further tailor the content to reflect the individual organisation’s systems with built in version control. Mapping of requirements within and across multiple sets of Standards.
Automatic updates as regulations or recommended practices change.Hundreds of template policies and forms, information sheets and evidence guides.
Real time access to the content for all staff via multiple devicesDeep pool of Good Governance resources for Boards and Senior Management, covering all aspects of running your organisation.
Capacity to assign content to staff based on their role and track this has been read.Auto-generate compliance status report complete with linked evidence, in same format as Commission’s Self-Assessment Tool.
Registers to manage and monitor incidents, complaints, feedback and continual improvements.Ability to structure multi-site/multi-service enterprise account, to track each site/service individually in aggregated reports
Tool for scheduling and monitoring internal audits with topic focused audits to validate practice against the policies and processes.

Access free resources with the ACCPA Member Support Platform

The ACCPA Member Support Platform is a ‘mini-version’ of the ACCPA Quality Portal which provides free resources, including easy-to-follow self-assessment tools, as a sample of what’s available to ACCPA Quality Portal subscribers. If you’re not already a registered user of the ACCPA Quality Portal, simply visit the Member Support Platform and click on the ‘subscribe here’ button to trial these resources.